Unlicensed Activity Risks
For many financial institutions, the fear of citation for unlicensed activity, including the advertising of financial products, is always at top of...
Monitoring Can Be Overwhelming
Financial institutions are responsible for monitoring and controlling the risks related to social media, including compliance and brand reputation...
Service Complaints Amid Pandemic Forbearance Confusion
As the mortgage industry has pivoted and reorganized in response to the COVID-19 pandemic, the likelihood that certain steps in the mortgage process...
ADA Website Compliance Risks
Designed to bring a world of information to the fingertips of everyone with a computer, the internet has not only brought a slew of privacy issues to...
Risks to Working Remote
The COVID-19 pandemic fundamentally changed the way that the financial industry does business. Before lockdown, an estimated five million Americans...
Consumer Complaints & Social Media
Whoever first coined the phrase “There’s no such thing as bad publicity” undoubtedly uttered this famous quote long before the age of social media....
The COVID-19 Mortgage Moratorium & Social Media
As forbearances continue to cloud the mortgage industry with uncertainty and doubt, the CFPB has warned servicers to be prepared for an onslaught of...
The QM Rule and Current Marketing Uncertainty
Under the new administration, the CFPB has announced several updates to rules that are yet to be adopted, and the largest one may be the QM General...
The Social Media Compliance Message – Pay Attention!
The changes with the Biden Administration have many mortgage lenders on edge. A new appointee to the CFPB, forbearance concerns from the pandemic,...