Understanding TCPA Compliance: Do's and Don'ts for Financial Institutions
In the realm of financial services, maintaining strong customer relationships is paramount. However, achieving this goal must be done responsibly and...
The Missing Piece with Consumer Complaints
Just a few short years ago, complaints from consumers primarily came in through angry phone calls or lawsuits. Now they can come in through a...
Service Complaints Amid Pandemic Forbearance Confusion
As the mortgage industry has pivoted and reorganized in response to the COVID-19 pandemic, the likelihood that certain steps in the mortgage process...
Consumer Complaints & Social Media
Whoever first coined the phrase “There’s no such thing as bad publicity” undoubtedly uttered this famous quote long before the age of social media....
Who Owns a Social Media Account?
Your Loan Officer, the one who mastered the art of acquiring leads from social media, has moved on to new a opportunity. You’ve collected their ID...
How to Respond to an Online Review
For any company, a brands image is one of the most important assets utilized. It is the outward face of your company, where existing and prospective...