Understanding Mortgage Advertising Record Retention Requirements
The regulations governing advertising in the mortgage industry are numerous and wide-ranging, but the fact remains that there will always be a select...
Mortgage Advertising Regulations - Social Media Counts, Too!
Love it or hate it, social media is a critically important tool that lenders and servicers must utilize in order to attract new customers and stay on...
The TCPA - Is Social Media Next?
In the latest warning to the ever-expanding marketing industry, the 5th Circuit Court of Appeals recently determined that unsolicited and unwanted...
FINRA, Social Media, & Gamification
The financial industry is an ever-evolving creature, one that constantly invents exciting ways for its customers to move and spend money. By the same...
The Missing Piece with Consumer Complaints
Just a few short years ago, complaints from consumers primarily came in through angry phone calls or lawsuits. Now they can come in through a...
Unlicensed Activity Risks
For many financial institutions, the fear of citation for unlicensed activity, including the advertising of financial products, is always at top of...
Monitoring Can Be Overwhelming
Financial institutions are responsible for monitoring and controlling the risks related to social media, including compliance and brand reputation...
Service Complaints Amid Pandemic Forbearance Confusion
As the mortgage industry has pivoted and reorganized in response to the COVID-19 pandemic, the likelihood that certain steps in the mortgage process...
ADA Website Compliance Risks
Designed to bring a world of information to the fingertips of everyone with a computer, the internet has not only brought a slew of privacy issues to...