Compliance Resources

Understanding Mortgage Advertising Record Retention Requirements

The regulations governing advertising in the mortgage industry are numerous and wide-ranging, but the fact remains that there will always be a select...

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Mortgage Advertising Regulations - Social Media Counts, Too!

Love it or hate it, social media is a critically important tool that lenders and servicers must utilize in order to attract new customers and stay on...

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The Missing Piece with Consumer Complaints

Just a few short years ago, complaints from consumers primarily came in through angry phone calls or lawsuits. Now they can come in through a...

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Unlicensed Activity Risks

For many financial institutions, the fear of citation for unlicensed activity, including the advertising of financial products, is always at top of...

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Monitoring Can Be Overwhelming

Financial institutions are responsible for monitoring and controlling the risks related to social media, including compliance and brand reputation...

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Service Complaints Amid Pandemic Forbearance Confusion

As the mortgage industry has pivoted and reorganized in response to the COVID-19 pandemic, the likelihood that certain steps in the mortgage process...

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ADA Website Compliance Risks

Designed to bring a world of information to the fingertips of everyone with a computer, the internet has not only brought a slew of privacy issues to...

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Risks to Working Remote

The COVID-19 pandemic fundamentally changed the way that the financial industry does business. Before lockdown, an estimated five million Americans...

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Consumer Complaints & Social Media

Whoever first coined the phrase “There’s no such thing as bad publicity” undoubtedly uttered this famous quote long before the age of social media....

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